1. What is your return policy?

We accept returns on full-priced items within 30 days of purchase. Sale items, flash-sale purchases, final-sale items, special or custom orders, and holiday-savings purchases are non-returnable. Customers are responsible for return shipping costs on eligible returns. Please note that we do not offer direct exchanges. If you'd like a different item, you'll need to return your original purchase and place a new order.

2. What if my order arrives damaged or defective?

If your item arrives damaged or defective, please contact us within 30 days of delivery. Eligible damaged or defective items may be returned, and Ammons Home Decor will cover the return shipping cost. We'll work with you to determine the appropriate next steps.

3. Where can I find product dimensions?

Product dimensions are listed on the individual product page whenever available. If you don't see the dimensions you need, please contact us. We'd be happy to help you determine whether the item will fit your space.

4. Are online products available in-store, or do some need to be ordered from a vendor?

Items physically available in our store will offer in-store pickup as an option, along with shipping where available. Vendor-ordered items will be listed as shipping only and may have a lead time. Please contact us for an estimated lead time before placing your order.

5. How much does shipping cost for large, heavy, or fragile items?

Shipping for large, heavy, or fragile items can range from approximately $100 to $500 or more, depending on the item's size and weight. Please contact us for an accurate shipping quote before ordering.

6. Can I pick up my online order in-store?

In-store pickup is available for eligible items. If the option is listed on the product page or at checkout, you can select it when placing your order. Availability depends on the specific item.

7. What happens if I want to exchange an item for something else?

We do not offer direct exchanges. If your purchase qualifies for a return, you may return the original item within the applicable return window and place a new order for the item you'd prefer. Return shipping costs are the customer's responsibility.

8. Can I get help choosing a product before I buy it?

Absolutely! If you have questions about a product's dimensions, finish, style, or suitability for your home, please contact us. We love helping customers find pieces that work beautifully in their spaces.

9. Do I need to know my design style before booking a consultation?

Not at all! During your consultation, we'll help you explore your preferences and identify a design style that reflects your taste, lifestyle, and vision for your home.

10. Can you work with my existing furniture and decor?

Absolutely. We can incorporate your existing furniture and decor, introduce new pieces, or completely transform your space. Our goal is to create a cohesive design that works for you.

11. Can I hire you to design just one room, or do you only work on entire homes?

We offer both! Whether you'd like to refresh a single room, redesign several spaces, or transform your entire home, we can tailor our services to your project.

12. How much does an interior design consultation cost?

Our consultation fees start at $300. We offer three consultation tiers based on the size of your home, with pricing calculated according to square footage. Each tier includes sourcing a specified number of products, regardless of the number of rooms involved.

Once the included product-sourcing allowance has been used, additional sourcing time is charged at our regular hourly rate. Please refer to our Consultation Contract or contact us for a detailed breakdown of fees.

13. Are there additional costs after my consultation?

Yes. Following your consultation, any additional product-sourcing time beyond the amount included in your package is billed hourly, whether or not you ultimately purchase the recommended products. If you decide to purchase products, the product prices and applicable shipping fees will also apply.

We're committed to transparency and will explain the applicable charges so you can make informed decisions. Please contact us for details about our sourcing rates.

14. Can you work within my budget?

We work with a wide range of budgets thanks to our extensive network of vendors offering products at different price points. Let us know your budget during your consultation, and we'll do our best to create a design that aligns with your goals and financial comfort.

15. Do I have to purchase furniture and decor through Ammons Home Decor?

No. We can source products through our vendors or incorporate items you find elsewhere. Please note that sourcing and design time is billed hourly, including time spent sourcing products you ultimately choose not to purchase.

16. What will I receive after my design consultation?

After your consultation, you'll receive a design plan with product recommendations tailored to your space and preferences.

17. Do you offer in-home consultations?

Yes! Our consultations take place in your home, allowing us to better understand your space and design needs. Additional travel fees may apply for homes outside our local service area.

18. How long does an interior design project take?

Project timelines vary depending on the size and complexity of the project. Smaller projects may take just a few weeks, while larger projects, such as designing a home or restaurant from the ground up, may take months or even years. We'll discuss the anticipated timeline based on your specific project.

19. Can you help with a new home, renovation, or property I'm preparing to sell?

Yes! We can help with newly purchased homes, renovation projects, and properties being prepared for sale. We'll work with you to understand your goals and determine the design services that best suit your needs.

20. Will I approve the products and costs before orders are placed?

Yes. We will not place product orders without your approval first. You'll have the opportunity to review your selections and associated costs before we proceed.

21. Do you carry antiques, vintage pieces, and reproductions?

Yes! Our collection includes a variety of pieces across these categories, from antiques and vintage finds to reproductions and vintage-inspired designs. If you're looking for a particular style or type of piece, we'd be happy to help.

22. Do you disclose imperfections on vintage and antique items?

Yes. We disclose known wear, imperfections, and other relevant condition details to help you make an informed purchasing decision.

23. Are your vintage and antique pieces one of a kind? Can I reserve an item?

Many of our vintage and antique pieces are one of a kind, so availability is limited. We can reserve an item for up to 48 hours. If you've found something you love, we recommend contacting us promptly before it's gone.

24. Can I purchase showroom items online or have them shipped to my home?

Yes! Many showroom items can be purchased online or shipped to your home. Shipping arrangements depend on the specific item, so please contact us to confirm availability and delivery options.

25. Can you help me find a specific antique, style, or period?

Absolutely! We work with a wide network of vendors and can help source pieces in specific styles, periods, finishes, and designs. Let us know what you're looking for, and we'll help explore the available options.

26. Do you offer custom furniture?

Yes, we offer custom furniture options at additional cost. Pricing and customization options depend on the piece and your specifications. Please contact us to discuss your project and receive more information.

27. Can you arrange delivery and placement for large furniture or chandeliers?

Yes. For eligible in-store items, we can help arrange delivery and placement. Vendor-ordered items may ship directly to your home or to our store, where applicable. Additional delivery, shipping, and installation arrangements may incur fees. Please contact us to discuss your specific item.

28. Do you decorate using my existing Christmas decorations, or do you provide everything?

We offer both options! Depending on the package you choose, we can decorate using your existing ornaments and decorations or provide the materials needed to create your holiday look. We offer multiple packages to suit different needs and budgets. Please contact us for package details.

29. How much does professional Christmas tree decorating cost?

Our packages offer different levels of service to accommodate your needs. Packages using your own decorations start at $350. We also offer packages that include decorations and other materials. Please contact us for our complete package options and pricing.

30. Can I choose my own Christmas tree theme, colors, and style?

Absolutely! We'll curate your holiday design around your preferred colors, theme, style, and overall vision to create a look that feels personal to you and your home.

31. Do you decorate areas other than Christmas trees?

Yes! We can decorate throughout your home, including mantels, staircases, entryways, tables, doorways, outdoor gates, and other areas. We also offer decorating for commercial spaces, offices, event venues, and businesses.

32. Do I need to provide decorations or have everything ready before your team arrives?

That depends on the package you select. Some packages include the decorations and materials we provide, while others require you to supply your own items and have them ready for setup. We'll explain what's included when you choose your package.

33. When should I book Christmas decorating services?

Holiday bookings open in early October, and appointment availability is limited. Our seasonal slots can fill quickly, so we encourage you to inquire early to secure your preferred date. Join our mailing list to receive early-access emails and booking updates.

34. Is Christmas tree takedown included in the decorating package?

Some packages include takedown, while others offer it as an additional service for a separate fee. Please confirm the details of your chosen package when booking.

35. Do you offer holiday decorating outside your local area?

Yes! We offer holiday decorating for residential and commercial properties, including locations outside our local service area. Additional travel fees may apply. Please contact us to confirm service availability and pricing.

36. What happens if something is damaged during holiday decorating or takedown?

If an item is damaged during decorating or takedown, we'll assess the situation and determine the appropriate next steps based on the circumstances. Please discuss any specific concerns with us before your appointment.

37. Can I send a gift directly to someone else?

Yes! You can purchase a gift and have it shipped directly to the recipient, subject to shipping availability for the item.

38. Do you offer gift wrapping and gift messages?

Yes! We offer gift messages. Gift wrapping is complimentary during designated in-store flash sales; otherwise, a gift-wrapping fee applies. Please contact us or ask in-store for current gift-wrapping details.

39. Do you sell gift cards? Can I use them online?

Yes, we offer gift cards. Please note that our gift cards are currently valid for in-store purchases only and cannot be redeemed online.

40. Can you help me choose a gift for a housewarming, wedding, or special occasion?

Absolutely! We'd love to help you find something thoughtful for any occasion. Floral arrangements are a popular option and can be tailored to a variety of budgets. Visit us in-store or contact us for recommendations.

41. Are your candles and seasonal decor available year-round?

Some scents, designs, and decorative pieces are seasonal. Because we carry a large selection of unique, one-of-a-kind merchandise, many items may not return once they're gone. If you find something you love, we recommend purchasing it while it's available.

42. Will sold-out items be restocked?

It depends on the product. Many of our unique items are available only while supplies last, while other products can be reordered through our vendors. Please contact us about a specific item, and we'll be happy to check its availability.

43. Can I purchase ribbon for my Christmas tree or decorating project?

Yes! We offer decorative ribbon in a variety of styles. If you're unsure how much ribbon you'll need, contact us or visit our store for help estimating the quantity based on the size of your tree or project.

44. Can I visit your store to see products in person before purchasing?

Absolutely! We encourage you to visit our store to explore our selection of home decor, furnishings, and unique finds in person. Some items are available exclusively in our showroom.

45. Can I reserve an item before visiting the store?

Yes! We can reserve eligible items for up to 48 hours. Please contact us to confirm availability and arrange a reservation.

46. Are your in-store prices the same as your online prices?

Prices may vary during certain promotional periods. We offer in-store flash sales and special savings at select times throughout the year, and some showroom-only items are not available online. Visit us in-store to explore current offers and exclusive finds.

47. Can I contact a designer for advice before purchasing?

Yes! We're happy to help with product questions and design advice. Please contact us with your questions, and we'll help you explore options that suit your space and style. More extensive sourcing or design work may be subject to our hourly design fees.

48. Do you offer delivery and furniture placement?

Yes! We offer delivery services and can arrange to have eligible items delivered and placed where you need them. Additional charges apply. Please contact us for details about delivery availability and pricing.

49. Can I pick up my online order from your store?

In-store pickup is available for eligible products. If the option is available for your item, you can select it when placing your order. Please check the product page or contact us to confirm.

50. How can I contact Ammons Home Decor, and when should I expect a response?

You can reach us through the contact form on our website or by calling us directly. We aim to respond to inquiries within 24–48 hours.

51. Who can apply for the Ammons Designer Trade Program?

Our Designer Trade Program is open to those interested in working with us on their design projects. A business license or proof of professional designer status is not required to apply. We're here to help bring your design vision to life.

52. How do I apply for the Designer Trade Program?

You can apply by completing the trade application form on our website. Once we receive your application, we aim to respond within 24–48 hours.

53. What discounts are available to trade members?

Trade discounts vary depending on the vendor and product. We can offer trade pricing through many of our vendors. Please submit an inquiry through our website form, and we'll provide more information about applicable discounts.

54. Can trade members access products and pricing not available to the general public?

Yes! Approved trade members can access their account to view applicable trade pricing and product options, including selections that may not be listed on our public website.

55. Can I request a quote for multiple products for a client's project?

Absolutely! We can prepare quotes for multiple products to help you plan your project and review pricing before placing an order.

56. Can trade discounts be combined with sale prices?

Trade discounts generally cannot be combined with sale prices because promotional pricing often reflects the maximum available discount. However, this may vary by product or vendor, so please contact us to confirm the pricing for your specific items.

57. Can you coordinate delivery directly to my client's home or project site?

Yes! We can coordinate shipping directly to your client's home or project site where available. Applicable shipping and delivery charges will apply.

58. Are there membership fees or minimum order requirements for the trade program?

An annual or monthly membership fee applies to the Ammons Designer Trade Program. Minimum order requirements vary by vendor, and there are no ongoing purchase requirements. Please contact us for details about membership fees and vendor-specific minimums.